Here for you during these difficult times... (updated)
Thu 17 Dec 2020
During these unprecedented times, we understand you might be worried about how to contact us and keep in touch about your policies and plans.
The majority of our colleagues are now working remotely. Because of this, we would ask that there are certain things you can do to help us provide you with the best service;
- If you can, please switch from sending correspondence by post to emailing us. You can email us at firstname.lastname@example.org for savings and investments or email@example.com for insurance.
- If you need to make payments, please do not send these in the form of a cheque. The easiest way to do this is over the phone by debit or credit card, or alternatively via bank transfer.
- We will be sending our insurance renewal documentation by email rather than post. If we don’t have an email address we will contact you by telephone to obtain one. If you haven’t heard from us 21 days before your renewal date, please call us.
- As we will be using email more frequently please remember to check your spam or junk folders more often, especially if you are expecting to receive renewal documents or other correspondence from us.
Please contact us by telephone if you would like to talk to a member of our team about any of the points above. We will continue to do everything we can to support you and please keep checking our website for updates.
Additionally, if you are experiencing difficulty making payments, we may have options available to help you. Please contact us on 01543 441630 or send us a message, if you've signed up to My Account. Alternatively, you can email us at firstname.lastname@example.org for savings and investments or email@example.com for insurance.
Thank you from the team at Police Mutual.
Type of article: News
Category: Police Mutual news
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