Contact Us

Secure messages in My Account

We have a new secure message facility for our members. You can use this to contact us about your existing products or to ask general questions.

As this is a secure facility you'll need to sign up using your member number.

If you've already signed up, sign in now to send us a message.

If you're not a member, or don't have your member number to hand, call us.

For more information on:

Information on Call Charges can be found by following this link

Options ISA (including Options ISA application enquiries) Call 0800 652 8986
(Mon - Fri 8.30am - 5.30pm)
Savings and Investments
Call 0345 88 22 999
(Mon - Fri 8.30am - 5.30pm)
Insurance Call 0800 121 4456
(Mon - Fri 9am - 5pm)
Home insurance claims Call 0345 603 4325
(Mon - Fri 9am - 5pm)
Home insurance emergency helpline Call 0333 000 7965
(24 hours - provided by ARAG Insurance)
Car insurance claims Call 0330 102 4097
(Mon - Fri 9am - 5pm)
Car insurance emergency helpline Call 0330 102 4097
(24 hours - provided by RSA)
Mortgage Advice Call 0800 032 5333
(Mon - Fri 8.30am - 5.30pm)
Retirement Centre Call 0800 652 9326
(Mon - Fri 8.30am - 5.30pm)
Healthcare Call 0345 606 9901
(Mon - Fri 8.30am - 5pm)
Calling from overseas Call +44 1543 414 191
(Mon - Fri 8.30am - 5.30pm)
Member concerns If you have any concerns and want to make a complaint, or just want to give us some feedback, you can find out how to do this here.
Call charges Calls to 0800 numbers are free from UK landlines and mobiles
Calls to 03 numbers usually cost no more than to geographic numbers (01 or 02) and are usually included in call packages, please check with your phone company if they are included in your package.

Please note that for your security, all telephone calls are recorded and may be monitored.

 

If you're a customer of one of our business partners and need to call them directly, please call them on numbers below:

Skipton Cash ISA and Cash Account Call 0345 850 1722
(Monday - Thursday 8am - 8pm, Friday 8am - 5.30pm, Saturday 9am - 12 noon)
Fidelity Funds Network Call 0800 41 41 24
(Monday - Saturday 9am - 6pm)
FundsNetwork is a trading name of FIL and used with its permission

Travel Emergency Numbers

If you have a travel policy with any of the following insurers, in an emergency you should contact:

Planet Earth +44 (0) 1273 624 661
P J Hayman +44 (0) 203 805 7287
UK General +44 (0) 113 318 0197
City Bond +44 (0) 203 362 2447
Ageas +44 (0) 238 064 4633

 

Visit us:

Police Mutual Assurance Society Limited
Alexandra House
Queen Street
Lichfield
Staffordshire
WS13 6QS

Our directions will help you to get here.

If none of the above options are suitable you can request a callback.

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