Contact Us

Secure messages in My Account

We have a new secure message facility for our members. You can use this to contact us about your existing products or to ask general questions.

As this is a secure facility you'll need to sign up using your member number.

If you've already signed up, sign in now to send us a message.

If you're not a member, or don't have your member number to hand, call us.

For more information on:

Information on call charges can be found by following this link

Savings and Investments
Call 01543 441 630
(Mon - Fri 8.30am - 5.30pm)
Insurance Call 0151 242 7640
(Mon - Fri 9am - 5pm)
Home insurance claims Call 0151 242 7640
(Mon - Fri 9am - 5pm)
Home insurance emergency helpline Call 0333 000 7965
(24 hours - provided by ARAG Insurance)
Car insurance claims Call 0330 102 4097
(Mon - Fri 9am - 5pm)
Car insurance emergency helpline Call 0330 102 4097
(24 hours - provided by RSA)
Mortgage Advice Call 01543 441 630
(Mon - Fri 8.30am - 5.30pm)
Retirement Centre Call 01543 441 630
(Mon - Fri 8.30am - 5.30pm)
Healthcare Call 01543 441 630
(Mon - Fri 8.30am - 5pm)
Foundation Call 01543 305266
(Mon - Fri 9am - 5pm)
Calling from overseas Call 01543 414 191
(Mon - Fri 8.30am - 5.30pm)
Member concerns If you have any concerns and want to make a complaint, or just want to give us some feedback, you can find out how to do this here.
Call charges Calls to 0800 numbers are free from UK landlines and mobiles
Calls to 03 numbers usually cost no more than to geographic numbers (01 or 02) and are usually included in call packages, please check with your phone company if they are included in your package.

Please note that for your security, all telephone calls are recorded and may be monitored.


If you're a customer of one of our business partners and need to call them directly, please call them on numbers below:

Skipton Cash ISA and Cash Account Call 0345 850 1722
(Monday - Thursday 8am - 8pm, Friday 8am - 5.30pm, Saturday 9am - 12 noon)
Fidelity Funds Network Call 0333 300 3350
(Monday - Friday 8am - 6pm, Saturday 9am - 6pm)
FundsNetwork is a trading name of FIL and used with its permission

Travel Emergency Numbers

If you have a travel policy with any of the following insurers, in an emergency you should contact:

Planet Earth +44 (0) 1273 624 661
P J Hayman +44 (0) 203 805 7287
UK General +44 (0) 113 318 0197
City Bond +44 (0) 203 362 2447
Ageas +44 (0) 238 064 4633


Visit us:

Police Mutual Assurance Society Limited
Alexandra House
Queen Street
WS13 6QS

Our directions will help you to get here.

If none of the above options are suitable you can request a callback.