Contact Us

Secure message in My Account

If you want to contact us about your existing products or have a general enquiry you can use My Account to send a secure message.

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If you have any issues with My Account please call us on 01543 441 630 (Mon-Fri 8.30am-5.30pm).

We're here to help - 01543 441 630
Savings, Investments and Healthcare
Mon-Fri 8.30am-5.30pm / Mon-Fri 8.30am-5.00pm (Healthcare only)
General - 01543 441 630
Mon-Fri 8.30am-5.30pm
Car, Home & Breakdown Insurance  - 0151 242 7640
Car, Home & Breakdown Insurance
Mon - Fri 9.00am - 5:00pm
Home Insurance Claims - 0345 603 4325
Home Insurance Claims
Mon-Fri 8.00am-8.00pm, Saturday 9.00am-1.00pm
Home Insurance Emergency Claims (out of hours) - 0333 000 7965
Home Insurance Emergency Claims (out of hours)
Emergency claims assistance is provided by ARAG Insurance.
 - 0330 102 4097
Car Insurance Claims Notification and Helpline
Open 8.30am - 6pm Monday to Friday and 9am - 1pm on Saturday mornings
Car Insurance UK Emergency Claims (out of hours) - 0800 096 3434
Car Insurance UK Emergency Claims (out of hours)
Mon - Sun 24/7
 - +44330 102 2853
European Car Claims Helpline
24 hours a day 365 days a year, dial the international exchange for the country you are dialling from first.
 - 0800 096 3456
UK Car Glass Helpline
24 hours a day, 365 days a year
Car Breakdown Assistance - 01277 235 790
Car Breakdown Assistance
Mon-Sun 24/7
Retirement Centre - 01543 441 630
Retirement Centre
Mon-Fri 8.30am-5.30pm
We're here to help - 01543 305 266
Call us on 01543 305 266
Mon-Fri 9.00am-5.00pm
Mon-Fri opening hours exclude bank holidays.

Historical Products
If you would like any contact details for a product that we no longer offer, please visit the historical products page.

Calls to 0800 numbers are free from UK landlines and mobiles
Calls to 03 numbers usually cost no more than to geographic numbers (01 or 02) and are usually included in call packages, please check with your phone company if they are included in your package.

Your Concerns

If you have any concerns and want to make a complaint, or just want to give us some feedback, please visit our 'Your Feedback' page


Losing someone close to you can be very difficult, particularly when you also have to take care of financial matters. Please visit our 'Bereavement' page