Contact Us

Secure message in My Account

We have a new secure message facility for our customers. You can use this to contact us about your existing products or to ask general questions.

As this is a secure facility you'll need to sign up using your customer number.

If you've already signed up, sign in now to send us a message.

If you're not a customer, or don't have your customer number to hand, call us.

We're here to help - 01543 441 630
Savings and Investments
Mon-Fri 8.30am-5.30pm
Insurance - 0151 242 7640
Mon - Fri 9am - 5pm
We're here to help - 0151 242 7640
Home Insurance
Mon-Fri 9.00am-5.00pm
Home Insurance Emergency - 0800 898 0889
Home Insurance Emergency
Mon - Fri 8:30am 5:30pm
We're here to help - 0151 242 7640
Car Insurance
Mon-Fri 9.00am-5.00pm
Car Insurance Emergency - 0330 102 4097
Car Insurance Emergency
Mon - Fri 8:30am 5:30pm
Retirement Centre - 01543 441 630
Retirement Centre
Mon-Fri 8.30am-5.30pm
We're here to help - 01543 441 630
Mon-Fri 8.30am - 5.00pm
We're here to help - 01543 305 266
Call us on 01543 305 266
Mon-Fri 9.00am-5.00pm
Press Office - 01543 305 333
Press Office
Mon-Fri 8.30am - 5.30pm
General - 01543 441 630
Mon-Fri 8.30am-5.30pm
Overseas - +441543 414 191
Mon - Fri 8:30am - 5:30pm
Historical Products
If you would like any contact details for a product that we no longer offer, please visit the historical products page.

Calls to 0800 numbers are free from UK landlines and mobiles
Calls to 03 numbers usually cost no more than to geographic numbers (01 or 02) and are usually included in call packages, please check with your phone company if they are included in your package.

Your Concerns

If you have any concerns and want to make a complaint, or just want to give us some feedback, please visit our 'Your Feedback' page


Losing someone close to you can be very difficult, particularly when you also have to take care of financial matters. Please visit our 'Bereavement' page