Over the past year the scheme has been impacted by a higher level of claims combined with rising private medical costs and the effects of high rates of inflation. To continue offering you the best care, we now need to increase your monthly subscriptions.

The increase to your subscription will start from the 1^st June 2026. You don’t need to do anything; your payments will update automatically.

Our aim is always to keep any increases to a minimum and only review subscriptions when it is necessary to ensure the long-term sustainability of the scheme.

When we do review them, it is based on a combination of factors such as the overall cost of medical treatment, the number and value of claims made across the scheme, and wider economic conditions like inflation.

We are committed to continuing to offer a high level of cover and valuable benefits to our members. Any changes are carefully considered to ensure we can maintain the quality of care and support you rely on, both now and in the future.

We will always communicate openly with you in advance of any changes to your subscription.

There will be no changes, you will continue to receive your usual level of benefits, some which are not typically available in new healthcare schemes of this nature today.

It is possible to transfer to the current scheme, and the monthly subscription amount may be lower depending on your circumstances. However, some benefits and some levels of cover may not be the same as your current scheme. Before deciding to transfer, we recommend reviewing the differences carefully to ensure the alternative scheme meets your needs. You can find information about your current scheme here and details of the alternative open scheme AWO 3329 – Healthcare Open Scheme – 1225.

If you have any questions or would like to consider this option, please contact the Healthcare Team on 0151 242 7640 Monday to Friday between 9.00am – 5.00pm selecting option 5 then option 2.

If you would like to discuss this change, you can contact us using the details below:

• Call us on 0151 242 7640 Monday to Friday between 9.00am – 5.00pm, selecting option 5 then option 2.
• Please note, during busy times, you can email us to avoid wait times: [email protected].

If you would like to make changes to your membership, you can contact us using the details below:

• Call us on 0151 242 7640 Monday to Friday between 9.00am – 5.00pm.
• Please note, during busy times of 11.00am and 3.00pm, you can email us to avoid wait times: [email protected]k.

For more information on the No1 Healthcare Schemes benefits, you can view a copy of the scheme rules on our webpage in the ‘Historical Product Documents’ section.

To make a claim, contact the Police Mutual Claims Service, which is run by Healix Healthcare, to request authorisation prior to attending any consultation or treatment by calling 0208 049 8383 or email [email protected].

Members requiring treatment in Northern Ireland please refer to your welcome letter for claims contact details.