No1 Healthcare Scheme FAQs
Why have my No1 Healthcare Scheme subscriptions increased?
Over the past year, the cost of providing healthcare treatments has increased significantly. We’ve absorbed as much of this as possible, but to continue offering you the best care, we now need to increase your subscription.
When will the price increase take effect?
The increase to your subscription will be implemented from 1st September 2025. You don’t need to do anything; the new amount will be automatically updated in your payments.
How will this price increase affect my current plan benefits?
You will continue to receive all your current plan benefits, plus from 1st January 2026, we are increasing benefit limits for some common treatments:
- Treatment – Consultations and diagnostic tests including pathology, radiology, gait analysis, ECG’s & ultrasound scans
- Current Limit – £1,000
- New Limit (1st January 2026) – £2,000
Why are the increased benefit limits not applicable until the 1st January 2026?
As part of the No1 Healthcare scheme rules, plan benefits are reviewed and, where necessary, and updated once at the start of every calendar year. You can view a copy of the scheme rules on our webpage in the ‘Historical Product Documents’ section.
I have questions about my new subscription rate, what can I do?
If you would like to discuss this change, you can contact us using the details below:
- Call us on 0151 242 7640 Monday to Friday between 9.00am – 5.00pm.
- Please note, during busy times of 11.00am and 3.00pm, you can email us to avoid wait times: healthcare@policemutual.co.uk.
How do I make changes to my No1 Healthcare Scheme membership?
If you would like to make changes to your membership, you can contact us using the details below:
- Call us on 0151 242 7640 Monday to Friday between 9.00am – 5.00pm.
- Please note, during busy times of 11.00am and 3.00pm, you can email us to avoid wait times: healthcare@policemutual.co.uk.
Can I transfer to the current Healthcare Scheme?
It is possible to transfer to the current scheme and the monthly subscription amount may be lower depending on your circumstances. However, some benefits and some levels of cover may not be the same as your current scheme. If you are considering this option, please contact the Healthcare Team on 0151 242 7640.
Where can I find out more information about the No1 Healthcare Scheme and what benefits it offers?
For more information on the No1 Healthcare Schemes benefits, you can view a copy of the scheme rules on our webpage in the ‘Historical Product Documents’ section.
How do I make a claim?
To make a claim, contact the Police Mutual Claims Service, which is run by Healix Healthcare, to request authorisation to attend a consultation by calling 0208 049 8383 or email policemutual@healix.com.
Members requiring treatment in Northern Ireland please refer to your welcome letter for claims contact details.