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How To Make a Claim

We've designed our claims process to be easy and straightforward, in order to ensure that you can get faster access to treatment without having to fill in the unnecessary paperwork.

Your claims process will depend on whether you're undergoing an inpatient or an outpatient treatment.

Inpatient Claims Procedure

  1. Ask your G.P. to refer you to a consultant working in BMI Healthcare or Nuffield hospital.
  2. Contact Police Mutual and request a claim form on 0345 606 9901
  3. The claim form must be completed by the consultant and returned by you, along with the necessary member contribution attached, to the office for authorisation.

Our claims office address is:
Alexandra House,
Queen Street,
Lichfield,
Staffordshire
WS13 6QS

  1. On receipt of the claim form and payment for the member contribution amount we will send a letter to confirm authorisation and treatment can then be received

Outpatient Claims Procedure

  1. Contact Police Mutual and request a claim form on  0345 606 9901
  2. The claim form must be completed by your consultant and returned by you to the office for authorisation. A member contribution may be required and this can be made by phoning the claims line on 0345 606 9901

Our office address is:
Alexandra House,
Queen Street,
Lichfield,
Staffordshire
WS13 6QS

  1. Upon receipt of the completed claim form, and payment for the member contribution amount, we will send a letter advising if authorisation is given and if treatment can then be received.
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