Our online account management site is safe and secure
When you sign in, if the address begins https:// and a closed padlock symbol appears in or next to the address bar, you can be sure that you are in a secure, encrypted session.
All reputable websites should contain evidence of a certificate from a recognised body demonstrating that they are safe and secure for users. The Norton Secured Seal is the most recognized trust mark on the internet. All of our screens within the online account management area display the seal and you can verify the domain, company name and location by clicking on this icon.
When you sign in we establish a link with your computer and Police Mutual. This link is encrypted and all of the information is converted into an encoded form before it's sent over the internet, stopping other users reading the information. We use 128-bit Secure Sockets Layer (SSL) encryption technology to ensure that all information, including personal details, is safe and secure when passed between Police Mutual and your computer.
Firewalls are the first line of defence when using the internet. A firewall blocks unwanted traffic between your computer and the internet and it is essential that your firewall is switched on and regularly updated. The latest versions of Microsoft and Apple OS have built in firewalls that are easy to activate.
We also use firewalls and monitoring tools on the network where our secure areas reside and this ensure that there is no unauthorised access.
Viruses and anti-virus software
A computer virus is a program or piece of code that is loaded onto your computer without your knowledge. They can take over your computer, gathering your personal information and using up all your memory so that your computer stops working.
It is essential that you have up-to-date anti-virus software to protect yourself from computer viruses and it is crucial that you update your software regularly. We also recommend that you run your anti-virus software scan regularly - you can usually set this up to run automatically so that you never forget.
If you use a wireless laptop or device to go online, refer to the manufacturer's instructions to ensure that you use it securely. All wireless connections should be password protected using WPA or WPA2 encryption to stop others accessing your network.
Public and shared computers
It is always best to use your own computer on sites that reveal personal information. If you aren't able to do this it's important to check that the computer you use has an up-to-date firewall plus anti-virus and anti-spyware software. We also recommend that you don't use computers that are available in general public, like internet cafes.
We use email address and passwords to access our online account management site. When you first sign up we will ask you to enter your unique member number and complete some memorable information that can be used to identify you at a later date should we need to.
Last sign in date and time
The date and time is automatically logged every time you sign in to the secure area of our site and this will be displayed every time you sign in. If you're concerned that the last sign in date and time is wrong you should:
1. Run a full anti-virus scan and follow the instructions if anything is found
2. Change your sign in details. When you're signed in, select Profile Management and change your password and security questions.
If you forget to sign out, or your computer remains inactive for a while, we will automatically sign you out. You will need to sign back in to return to what you were doing.
After a number of incorrect attempts to sign in, change your email address, password or security questions we will disable online access to your account. To re-activate your account, call us on 0345 88 22 999.
Viewing statements online
You will have to sign in to view your statements online and therefore they are safe and secure. If you share your computer with others we recommend that you close your browser window after signing out. Depending on the settings of your computer, some of your statements may remain in the cache (memory) after you have logged out and we recommend that you clear your browser history.
This enables you to send and receive secure emails from within our web services.
Email is a great way to stay in touch but unfortunately this can be also be used by fraudsters. Emails sent from the online secure area will be from one of the following addresses:
Don't open emails from unknown senders and if you are in doubt it is advisable to delete it. We recommend that you do not open unexpected attachments and Police Mutual will not include attachments to emails from the above addresses.
We will never email you requesting personal information or any of your online security information. If you are suspicious of an email that seems to have come from us, call us on 0345 88 22 999.