Frequently asked questions
If you have a question that is not answered below, or would just
like to know more about the Guaranteed ISA, give us a call on
0845 88 22 999.
How does it work?
The Guaranteed ISA is a stocks and shares ISA
designed for those looking to save or invest for the medium to long
term. Typically at least five years.
It aims to take advantage of any stock market
growth during the good times whilst, at the same time,
offering the protection of valuable guarantees at five year points
should the financial markets take a downturn.
You can choose to save a regular amount each month (from £40),
invest a lump sum (from £1,000) or both.
How does the Double Guarantee work?
We'll help you to reduce the risks normally associated with
investing by applying our
Double Guarantee. Your first guarantee point is five years from the
end of the tax-year you
first invest. Your guarantee points will then be every five years
after that.
Guarantee one: At each
guarantee point if the value of your investment has grown,
we'll lock in any increase in value, for the next
guarantee point.
Guarantee
two: At each guarantee point if the value of your investment
has fallen, we'll
restore it to the latest locked-in value or to the
original amount you invested.
So if you decide to withdraw your investment on a guarantee date,
you'll receive at least your guaranteed amount including any
locked-in growth.
An example
The example below shows how this works.
A Bob
invests £10,680 in tax-year ending 5 April
2012
B He
doesn't take any money out so the guarantee on this part of the
investment is
£10,680 on 6 April
2017
C The actual
value rises to £13,100 by 2017. Since his investment has risen in
value,
the guarantee changes so that
on 6 April 2022 it will be worth at least
£13,100
(provided he does not take any
money out)
D Bob also
invests £10,680 in tax-year ending 5 April
2013
E He
doesn't take any money out so the guarantee on this part of the
investment is
£10,680 on 6 April
2018
F
The markets have fallen, so the actual
value is £9,300. However, because of the
guarantee, the value is
increased back to £10,680. The guarantee is then
also
£10,680, which applies on 6
April 2023 to this part of the investment (provided
he does not take any money
out)

Figures are
for illustrative purposes only.
It is very difficult to predict exactly what you'll get back as
your payout will depend on a number of things such as our
investment performance, the financial markets, our charges, how
long you invest for, whether you make any withdrawals and whether
there any tax implications.
If you do cash-in between the guarantee points, you could get back
less than you have invested.
Who is it for?
The Guaranteed ISA is for anyone who wants to take advantage of
their full ISA allowance by investing in a stocks and
shares ISA.
It's designed for those looking to save or invest for the medium
to long term. Typically at least five years.
It aims to take advantage of any stock market
growth during the good times whilst, at the same time,
offering the protection of valuable guarantees at set points should
the financial markets take a downturn.
How much will I get back?
It is very difficult to predict exactly what you'll get back as
your payout will depend on the performance of our Life Fund, which
is where your money is invested.
But remember, your money has the protection of valuable
guarantees at five year points should the financial
markets take a downturn. But if you do cash-in between the
guarantee points you could get back less than you have
invested.
There are no set interest rates for the Guaranteed ISA.
Can I access my money if I need to?
You can access money whenever you need to as
there is no fixed term. But remember, the Guaranteed ISA is
designed for those looking to invest for the medium to long
term.
If you cash in between guarantee points, you'll get back what the
ISA is currently worth, which may be more or less than you
originally invested.
How much can I pay into my Guaranteed ISA?
You can invest up to a maximum of £10,680 each tax
year. However, whatever you invest in a Cash ISA must be
taken away from your total ISA allowance of £10,680.
So if you invest £2,000 in a Cash ISA, you'll have £8,680 left to
invest in a Stocks and Shares ISA in a tax year.
You also need to remember that you can only pay into one Stocks
and Shares ISA each year.
Is there any tax to pay?
When you withdraw your money there is no personal tax to
pay.
Although it's important to remember the government can change tax
rules at any time.
Is there a fixed term?
There is no fixed term so you can withdraw all
or part of your money at any time. But remember, the Guaranteed ISA
is designed for those looking to invest for the medium to long
term.
If you do withdraw all your money in between the five year
guarantee points, you may get back less than you originally
invested.
Can I top up my ISA?
You can top up your ISA at any time through regular
payments or lump sum investments as long
as you don't go over your personal ISA limit each tax year.
You can top up your existing Guaranteed ISA with a one off payment
online or by calling our Customer Relationship Centre on
0845 88 22 999. You will need your plan number and
debit card details to hand in order to do this.
> Top up your Guaranteed ISA
Can I pay from my salary or pension?
Most current and retired members of the Police Service can make
regular payments direct from their salary or
pension. Our payments page which will show you
whether you can pay from your salary or pension.
For those who cannot pay from their salary or pension, we take
payments by Direct Debit.
You can also make one off top up payments by debit card
online. You will need your plan number and debit card
details to hand in order to do this.
> Top up your Guaranteed ISA
Who can open a Guaranteed ISA?
Any current or retired members of the Police
Service, aged 18-85 and living in the UK, can open a
Guaranteed ISA.
And your family is welcome too. Partners and your
wider family including parents, brothers and sisters, children and
grandchildren can all benefit by opening a Guaranteed ISA and
becoming members of Police Mutual.
How long will it take to apply?
The application process is simple and takes no more than a
couple of minutes when you apply online. You'll
need your national insurance number and your
payroll or Direct Debit details to hand if you
want to set up regular payments.
If you want to make a lump sum investment, you'll need your
debit card details ready.
Additional checks
To comply with money laundering regulations, we sometimes have
to carry out an online identity check with a reference agency when
you apply.
The agency will add a note to your credit record to show that an
identity check has been made. We won't share this information with
anyone else and it won't affect your credit rating.
Can I transfer my current ISAs across to Police Mutual?
Yes you can transfer your
current ISA to us as part of the application process if
you wish to. Or wait until your Guaranteed ISA is set up.
Current tax-year ISA investments must be transferred in full, but
previous years' allowances may be split between different
providers.
ISA
Transfer Management Service
We have a dedicated ISA
Transfer Team to make sure everything goes as smoothly as
it can. They'll keep you updated and look after the whole
process for you whilst your transfer takes place. They'll
also be able to answer any questions you have about transferring
your ISA.
If you are considering transferring a Cash ISA to us, please
remember that, unlike cash accounts which provide security because
they are very low risk, with the Guaranteed ISA your money is only
guaranteed on the guarantee dates.
How will I know how my Guaranteed ISA is performing?
We'll send you a statement each year which will
show the performance of your Guaranteed ISA so you'll be able to
keep track of your investment.
You can also contact us if you'd like an update in between your
statements.
What is an ISA?
An ISA is an Individual Savings Account, which
was set up as a tax-efficient personal savings plan to replace PEPs
(Personal Equity Plans) in 1999.
It allows all UK taxpayers to save and invest up to a total of
£10,680 within an ISA each tax year which means
that the returns are free from any personal tax.
You can invest in two separate ISAs in any one
tax year (which runs from 6 April to 5 April): a cash ISA and a
Stocks and Shares ISA with the same or different companies.
Up to £5,340 can be invested in a Cash ISA and £10,680 in a Stocks
and Shares ISA.
However, whatever you invest in a Cash ISA must be taken away from
what you can invest in a Stocks and Shares ISA. So if you invest
£2,000 in a Cash ISA you will have £8,680 left to invest in a
Stocks and Shares ISA in a tax year.
You need to be 16 to start a cash ISA and 18 to start a Stocks and
Shares ISA.
What is the interest rate?
There are no set interest rates for the Guaranteed ISA.
It aims to take advantage of any stock market
growth during the good times whilst, at the same time,
offering the protection of valuable guarantees at set points should
financial markets take a downturn.