Call
Handler
Lichfield,
Staffs
c £14,000 -
£16,000 dependent on experience + performance related
bonus
Do you have excellent Customer Service skills? Would you like to
play a key role in promoting the benefits of Police Mutual’s
products and services to our members? If so, we have an
opportunity in the contact centre for a motivated individual who
excels in building strong customer relationships.
The Role
The role involves:
- Helping customers to learn about, understand and
buy Police Mutual products and services
- Retaining and increasing customers holdings by spotting
opportunities to cross sell and raise product and eligibility
awareness
- Promote and issue a range of products over the telephone
in one call
- Helping members with a wide range of queries on their
existing plans
- Increasing membership through relationship building &
follow up on initial enquiries
- Producing accurate quotations, letters and e mails in
response to members’ enquiries
- Telephone pre-completion of application forms when phone
issuing is not possible
- Working in a regulated environment, to include complying
with FSA regulations and meeting Training & Competence
standards
The
Individual
You will need to demonstrate the following:
- Excellent communication skills
- Excellent customer service and telephone
techniques
- A willingness and ability to develop in depth
knowledge of the societies range of products and customer
propositions
- Experience in customer facing or contact centre
environment an advantage
- Initiative to identify solutions for the benefit of the
member
- Previous experience working within a regulated
environment an advantage
- Flexibility to deal with a wide range of in-depth
products & services
- Enthusiastic and positive attitude
- IT literacy, including good keyboard skills and knowledge
of Microsoft Office packages
Further details can be found in the job
description.
The successful candidate will enjoy team working and the
challenge of targets in return for a competitive salary and
performance related pay. The role deals with both inbound and
outbound calls (although not cold calling).
How to
apply
If you are looking for a new challenge and feel that you have
the appropriate skills and
experience, send your CV to recruitment@pmas.co.uk.