Customer Impact

The Customer Impact Scheme demonstrates a commitment by the life, pensions, protection and investments industry to improve the service provided to customers and to be held accountable for performance. Police Mutual has been a member of the scheme since its launch in March 2006.

Customer Impact Survey

At the heart of the scheme is the Customer Impact Survey - an in-depth customer survey, used to measure how well all participating companies are performing.

The scale of the survey means the results are a reliable indication of our members' views on both the industry as a whole and of the Society. The survey provides a picture of our members' experiences and perceptions, which helps us identify where improvements can be made.

The Society participated in the 2009 Customer Impact Survey and the results of this research can be found below.

	Customer Impact survey results

If you would like to find out more about the scheme, you can download and read the document below or visit www.customerimpact.org

	Customer Impact overview